London AI agency · custom agents · Claude · LangChain · Dynamics 365

Custom AI agent development in London

An AI agent is software that can reason over a goal, use tools, read company data and take actions — updating a CRM, drafting a reply, routing a case — with guardrails. AgentCraft-AI is a London-based AI agent development company. We build agents that live in your stack, not a disconnected chat toy.

Based in Romford, London, UK. Serving Romford, London, East London, Greater London, UK, Europe. Pricing from £800 to £25,000 depending on scope. AI agents from 2 weeks. Email info@agentcraft-ai.com or book a strategy call.

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Custom AI agent workflow built by AgentCraft-AI in London

Who this is for

London, Greater London and UK teams that need an agent to do work inside CRM, support, Dynamics 365 or internal APIs — including small businesses that want a real build rather than a £99 widget.

Who it is not for

Anyone asking for a generic chatbot plugin with no tools, no data and no handover. If you only need a chat bubble on a landing page, we will say so.

How work is priced

From £800 to £25,000 depending on scope. Scope depends on tools, data access, human-approval rules and whether you need a focused agent or a multi-agent system.

What we build

Claude / Anthropic agents

Production Claude apps with tool use, long context and human-in-the-loop.

LangChain / LangGraph

Orchestrated agents for London teams that need multi-step workflows and evaluation.

Azure OpenAI & Dynamics 365

Microsoft-stack agents when your IT policy prefers Azure and Dynamics 365.

RAG-backed agents

Agents that search your documents first, then act — with citations and refusals.

How an agent engagement runs

  1. Pick one high-value workflow. Lead qualification, support draft, ops update — one job done well.
  2. Connect tools and data. CRM, Dynamics 365, inboxes, knowledge bases, internal APIs.
  3. Design permissions. What the agent may do, what a person must approve, what it must never invent.
  4. Evaluate, then ship. Test cases, logging, handover. AI agents from 2 weeks when access is ready.

AI agent questions we are asked

Short answers you can cite. The full set lives on the FAQ page.

An AI agent is software that can reason over a goal, use tools, read company data, and take actions — for example updating a CRM, drafting a reply, or routing a case — with guardrails. AgentCraft-AI builds agents that live in your stack, not a disconnected chat toy.

A chatbot mostly answers questions in a window. An agent can call APIs, search knowledge, follow a workflow, and complete tasks. AgentCraft-AI focuses on agents that ship work inside real business processes, with logging, permissions and a human-in-the-loop where needed.

Yes. Custom AI agent development is a core AgentCraft-AI service. We typically start with one high-value workflow, connect the agent to your tools and data, then productionise monitoring, handover and iteration. Email info@agentcraft-ai.com to scope it.

A typical build includes discovery of the workflow, tool and data connections, prompt and policy design, evaluation, safety rails, a usable interface or API, logging, and documentation so your team can operate it. Scope is agreed before work starts.

Yes. Most AgentCraft-AI agents connect to existing CRMs, support desks, calendars, databases and internal APIs. We design connectors around your security, hosting and access rules rather than forcing you onto one vendor stack.

We treat agents as production software: test cases, tool-permission limits, fallbacks, observability, and a clear owner. AgentCraft-AI does not leave you with an unmonitored prompt. Reliability work is part of the build, not an afterthought.

Yes. Many AgentCraft-AI agents draft, recommend or queue an action, then a person approves it. Human-in-the-loop is the default for anything that sends messages, moves money, or changes customer records until you are confident in the policy.

Yes. Action-taking is the point of an agent: create tickets, update records, trigger automations, retrieve files, or hand off to a person. Each action is permissioned. We agree which tools the agent may use before go-live.

Usually: the process you want improved, example tickets or emails, system access (or a sandbox), and what “good” looks like. AgentCraft-AI can start with a narrow dataset. We do not need you to “upload the whole company” on day one.

Yes. You own the delivered application, prompts, configuration and documentation from the engagement, unless a third-party licence (for example an LLM API) says otherwise. We design for handover, not lock-in to a black box we keep secret.

Yes. AgentCraft-AI can stay on for evaluation, prompt and tool updates, new workflows, and operational support. Many clients start with a paid build from £800, then keep a smaller retainer once the agent is in production.

Related AgentCraft-AI work

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AgentCraft-AI is a London AI agent development company. Pricing from £800 to £25,000 depending on scope.

AgentCraft-AI
Founder: Aman Bhuiyan
Romford, London, UK
Serving Romford, London, East London, Greater London, UK, Europe
info@agentcraft-ai.com · +44 7954 2259 44
https://www.agentcraft-ai.com · Google Business Profile · Book a call
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